Puhtaat

Frequently asked questions

Answers before requesting quotes

Find answers about requesting and selecting quotes, privacy and the service for cleaning companies.

For customers

Is requesting quotes free?

Yes. Submitting a request and comparing quotes are free for customers.

Do I need a user account?

No. You receive a personal email link for confirming the request and returning to your quotes.

Does a quote request commit me?

No. You do not have to select a quote. A binding order is created only after you confirm your selection.

How long can companies submit quotes?

Companies can quote for 48 hours after the request is created. Quotes appear immediately, and you can select the first one without waiting for the deadline.

Does a quote include all costs?

The displayed total must include VAT and every mandatory cost required to complete the work. Always review the contents and exclusions before selecting.

When does a company receive my contact details?

Only after you confirm that company's quote. Other companies do not receive your name, email address or phone number.

What happens after selection?

Your selection creates an order between you and the cleaning company. You receive each other's contact details and directly arrange the work, possible changes and payment.

What if the selected company cannot come?

If the company cannot fulfil its quote, you may restore the other quotes for selection once before the selection deadline and before completion is recorded. Contact support in other situations.

For cleaning companies

How does a company receive requests?

Create a company account, add your services and select the cities you serve. The Jobs view shows exact city matches and nearby matches within 15 kilometres.

Does submitting a quote cost anything?

Viewing requests and submitting quotes are free. A service fee of 8% of the total customer price is charged for completed work. The fee includes VAT.

Can a submitted quote be edited or withdrawn?

Not in Puhtaat. A quote is binding until the displayed selection deadline, so check every detail before submitting.

When does the company see customer contact details?

When the customer selects the company's quote. Selection immediately creates an order; the company does not accept it separately in Puhtaat.

Could not find an answer?

Send your question to tuki@puhtaat.fi or see detailed contact instructions on the contact page.