Customer terms

Puhtaat is a cleaning-service quote and brokerage marketplace operated by Keikkanet Oy. Keikkanet does not perform cleaning and is not the seller of the cleaning service selected by the customer.

The agreement for using Puhtaat is between the customer and Keikkanet Oy. For a one-off service, the cleaning-service contract is formed when the customer confirms a quote. For recurring cleaning, the contract is formed only when the provider accepts the customer’s selection within 48 hours.

The customer is responsible for the accuracy of the information provided and for describing the property and requested work sufficiently. Do not enter key or door codes, payment-card details or other unnecessary sensitive information.

A request is opened to companies only after email verification. The personal email link gives access to the request and quotes and must not be shared.

The request is shared with suitable companies. Keikkanet does not guarantee the number of quotes or participation by a particular company. The customer may select a quote or decline all quotes.

The total price is the price payable by the customer and includes applicable VAT and mandatory costs to the scope stated by the company. The customer must check the price, contents, exclusions, estimated work and proposed schedule before selection.

Confirming a one-off quote is a binding order. A recurring-cleaning selection is a proposal requiring provider acceptance within 48 hours; the customer may revoke it before the provider responds. Personal contact details are disclosed only after the recurring contract is accepted.

The provider may record a new future or same-day version of recurring terms only after agreeing the change directly with the customer. Ordinary termination is agreed directly with the provider, which records the end in Puhtaat. The customer pays the provider directly. Keikkanet does not receive the payment and is not responsible for invoicing or receipts.

A distance service contract generally has a 14-day right of withdrawal from formation, subject to Finnish consumer law and the contract with the provider. For recurring cleaning, that period starts when the provider accepts the proposal. Starting during the period requires the customer’s express request, recorded with the selection when the proposed first visit may fall within the period. The right ends once the service has been fully performed with the required consent; cancellation after work starts may entitle the provider to reasonable payment for work already performed.

The statutory cancellation function is available with the booking or recurring contract on the Received quotes page throughout the withdrawal period. Puhtaat forwards the notice to the company and emails a durable receipt identifying the contract and notice time. The customer may also make any other unambiguous cancellation notice allowed by law, including directly to the company.

Using Puhtaat does not make Keikkanet the seller or change the parties’ responsibilities for cancellation.

The provider is responsible for professional performance, defects, delay and damage. The customer should complain directly to the provider within a reasonable time. Keikkanet can help clarify marketplace records but does not decide disputes under the cleaning contract or answer for the work.

The customer should agree termination with the provider. Puhtaat may, depending on the request status, allow the customer to return to other quotes, but Keikkanet does not guarantee another quote or replacement provider.

A customer whose service was completed through Puhtaat may review it. Reviews must be based on personal experience and be appropriate. Keikkanet may withhold or remove reviews containing personal data, unlawful or inappropriate content, or content unrelated to the service. The review source is disclosed and the provider may be able to respond.

Keikkanet aims to keep Puhtaat available and accurate but does not guarantee quote volume, company availability or uninterrupted operation. The customer is responsible for their device, connection and personal link. Nothing limits mandatory consumer rights or liability that cannot legally be limited.

These terms may change as the service or law changes. Material changes normally apply to requests made after the change unless mandatory law requires otherwise. The current version and update date are published here.

Finnish law applies. Contact the provider first about the cleaning work and Keikkanet about Puhtaat. Consumers can seek free advice from Consumer Advisory Services and may refer unresolved matters to the Consumer Disputes Board.